Security Notes
Important
Please be advised that we can never verify a seller's identity with 100% certainty. This is especially true for private sellers. Unfortunately, some dubious buyers or sellers have attempted fraud in recent times. We kindly ask you to note the following security advice:
For buyers For sellers
Never send money to an unknown seller via a money transfer service. Never pay for a watch via Western Union.
Always check the information provided by the seller. Phone number, address, or customer reviews can often be verified online. You can also ask the seller to provide additional information, photos, and documents about the watch.
You can also complete the purchase in person and carry out the exchange in a safe place. We recommend you choose a location that is protected or has surveillance – such as a jewelry store.
We do not display your personal e-mail address when you communicate with a seller using our system. This helps protect you from people looking to abuse our platform for phishing or other fraudulent purposes.
If you think a listing looks suspicious, click on "Report listing" on the relevant listing page and fill out the form. A possible sign that a listing is suspicious is if the watch's price is far below its market value.
Escrow Service
If the seller offers the use of an external escrow service as a payment method, you should check carefully that any escrow service sites or contracts are legitimate and serious. Fraudulent parties often use fake websites. Even documents from well-known companies like Ernst & Young, DHL, and TNT should be checked for authenticity.
If you decide to pay via an external escrow service, please contact the escrow service directly for all information. Do not rely on forwarded e-mails from the seller.
Many private sellers offer the Escrow Service on Chrono24 as a payment option. When you choose this payment method, your payment goes to an escrow account, where it safely remains until you have the watch in your hands. Only then will the money be transferred to the seller. You can find more information about the Escrow Service on Chrono24 here.
Trusted Checkout
When buying from professional dealers, you are protected with Chrono24 Buyer Protection. You benefit from security services such as payment via our Escrow Service, our Commitment to Authenticity, and a 14-day legally mandated return policy. Learn more here.
To avoid potential fraud, please check all relevant information in your Chrono24 account before transferring payment. This is also where you can follow your order's progress. If you receive any unusual or suspicious emails, please contact us immediately.
Always check for receipt of payment in your account (whether bank, PayPal, etc.) via your own login or account statement before shipping an item. Do not rely on e-mails forwarded by the buyer or alleged confirmation e-mails.
Prospective buyers who offer you more than the asking price should be treated with caution.
Do not rely on correspondence from foreign banking institutions asking you to ship an item. Always check for receipt of payment in your own account.
Be careful with prospective buyers who contact you via text message. Fake e-mails from PayPal or financial institutions such as Royal Bank can ask you to make unwarranted reimbursements. Always check for receipt of payment in your own account.
You can also complete the sale in person and carry out the exchange in a safe place. We recommend you choose a location that is protected or has surveillance – such as a jewelry store.
We do not display your e-mail address when you communicate with a buyer using our system. This helps protect you from people looking to abuse our platform for phishing or other fraudulent purposes.
Escrow Service
If you would like to use an external escrow service, check carefully that any escrow service sites or contracts are legitimate and serious. Fraudulent parties often use fake websites. Even documents from well-known companies like Ernst & Young, DHL, and TNT should be checked for authenticity.
If you decide to receive payment via an external escrow service, please contact the escrow service directly for all information. Do not rely on forwarded e-mails from the buyer.
As a private seller, you have the option to offer payment via the Escrow Service on Chrono24. When using this payment method, you only ship the watch after the buyer has made their payment to a secure escrow account. This protects you from missed payments and attempted fraud. You can find more information here.
If the buyer selects the Chrono24 Escrow Service as their payment method, you will only be able to access their shipping address in your myChrono24 user area. There, you can track the process in more detail and access all relevant information. We will never send you the buyer's shipping address in an email. If you receive a suspicious email claiming to be from Chrono24, please contact us immediately.
PayPal
If you and the buyer agreed on payment via PayPal, always check for receipt of payment in your PayPal account before shipping the item. Only rely on information from your own online statement and not on alleged PayPal confirmation e-mails.
Advance payment / bank transfer
If you and the buyer agreed on payment by bank transfer, always check for receipt of payment in your account before shipping the item. Only rely on information from your own bank and not on alleged confirmation e-mails.
Do not rely on correspondence from foreign banking institutions asking you to ship an item. Always check for receipt of payment in your own account.
Payment by check
Be careful with checks from abroad. At first, the money will be provisionally credited to your account. Although you may already be able to see the amount on your account statement, the check can later bounce and the bank will retract the money.
Trusted Checkout
If a buyer places an order using Trusted Checkout, you will only be able to find their shipping address in your Market Portal. This is also where you can track the process in more detail and access all relevant information. We will never send you the buyer's shipping address in an email. If you receive a suspicious email claiming to be from Chrono24, please contact us immediately.
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