Chrono24 Help and Frequently Asked Questions

There are 2 ways to buy a watch on Chrono24:

Buying on Chrono24:
For many listings, you can buy the watch directly via Chrono24. To do this, click on the “Buy” button on the listing page. You transfer your payment to an escrow account, where it remains safe until you have the watch in your hands. The Chrono24 team is always on hand to assist you throughout the purchase process.

You can find more information about buying via Chrono24 here:

• If you are buying from a professional dealer.
• If you are buying from a private seller.

Contact the seller directly:
If the seller does not offer purchase processing via Chrono24, you should contact the seller using the ”Contact seller" button or by telephone. You can then agree on the terms of payment and shipping directly with the seller.

Please note: The contractual partner is always the seller.

Many factors contribute to a watch's total price. In addition to the watch's listing price, there are additional costs such as packaging, insurance, shipping, and taxes (e.g. VAT or import). Depending on whether you order your watch from a domestic or foreign seller, you may incur other costs. Contact the seller for more information.

Yes. This allows us to better assist you should any questions arise, and to keep you up to date on your order's status.

Your contract partner is always the respective dealer or private seller. When you choose Chrono24 payment processing, you will be shown the terms of sale during the sales process. If you decide to buy the watch directly from the dealer, please take note of the dealer's terms and conditions.

You can read more about paying on Chrono24 here:

• Buying from a commercial dealer.
• Buying from a private seller.

You can pay via credit card (Visa or MasterCard), bank transfer, or Affirm (currently only available in the USA). The available payment methods are shown on the listing page.

We work together with the payment service provider Mangopay to process payments. Mangopay is a payment service provider that specializes in online marketplaces and is associated with the French bank Crédit Mutuel Arkéa.

There are many reasons why a seller might not respond to your inquiry in a timely manner. Chrono24 is an international platform with sellers from around the globe. Many dealers take national holidays off in addition to other vacation days. Increased demand can also result in a backlog of inquiries, leading to delayed responses. Please make sure your message is in one of the languages listed next to the contact form and give the seller an appropriate amount of time to respond.

You can report a suspicious item directly on the listing page. Every listing contains the "Report listing" link. Please describe the reason(s) for your suspicions in as much detail as possible. We will then look into the matter and take any necessary disciplinary actions.

Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. The Trusted Seller seal is further evidence of a dealer's trustworthiness. We immediately suspend any dealer proven to be offering fakes or replicas.

If you're concerned about a watch's authenticity, research its current market value. Watches from luxury brands like Rolex, Breitling, and others rarely sell for only a few hundred dollars. If you have any doubts, you should refrain from making a purchase. Prices that seem too good to be true probably are. Instead, you should report your concerns by clicking the "Report listing" link on the listing page.

Please note that authentic watches are sometimes repaired using replacement parts. These components are not always a 1:1 match with those used in the original. Non-original components are especially common in vintage watches. In such instances, the dealer must indicate all replacement parts in the listing.

If the sale is processed directly via Chrono24, you can order the desired watch by clicking the "Buy" button. You can ask questions about the listing with the "Contact seller" button. You can also send many sellers a price suggestion by clicking on the "Suggest a price" button. If a "Questions about the listing" button is available, the answers to your questions can be viewed publicly by all Chrono24 users.

The seller always receives your message by email. We will show you the average response time. Unfortunately, we cannot provide any specific information about when the message will be read or replied to.

You can find more information about processing via Chrono24 here:

• If you are buying from a professional dealer
• If you are buying from a private seller

Items are typically available immediately or on short notice. You can find more exact information on the individual listing page.

Most dealer listings will include information about the delivery time and shipping costs. Private sellers will send you a custom offer that includes this information.

The dealer usually chooses the delivery service. You can view the delivery service information in the shipping confirmation.

We'll send you an email as soon as the item has been shipped. This will include its tracking number, if available.

As long as you haven't made other arrangements with the dealer, orders with Buyer Protection are always shipped fully insured, even internationally. If purchasing from a private person, you should discuss the shipping details with the seller.

The shipment is insured for its full value.

If you would like to make a purchase from a private seller, the Escrow Service on Chrono24 is the most secure payment method. You transfer the amount due to an escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly.

If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.

Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. The warranty usually applies to either the entire watch or the functionality of certain components. Most warranties expire after a pre-determined period of time.

Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.

Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. This includes their trade license, as well as references from other dealers. Customer feedback also plays a role in the process.

Watch dealers are allowed to recommend other dealers to Chrono24 users, up to a maximum of 10 recommendations. However, only Trusted Sellers can recommend other dealers or be recommended themselves.

The price displayed is the price set by the seller. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees.

For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.

Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.

When importing goods into your country, you may owe customs duties and import taxes. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. For more information, please contact your local customs authority.

The responsible customs authority charges any duties and taxes, which are due as soon as the item has reached its destination country. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery.

Many listings offer payment processing on Chrono24. In these cases, you can either pay by credit card or bank transfer. Your money goes into a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly

You can find further information about paying via Chrono24 here:

• Buying from a commercial dealer.
• Buying from a private seller.

If you're unable to process your payment using Chrono24's escrow account, please contact the seller directly to discuss payment details.

We recommend processing all transactions using the Chrono24 Escrow Service whenever possible. If this option is unavailable, purchases from our professional dealers are always secure. Chrono24 conducts an extensive review of every dealer's identity and legitimacy during the registration process. Dealers provide personal information, such as their trade license and references from other dealers. There is no reason to be suspicious of dealers who require advance payment via wire transfer.

When buying from a private seller, we do not recommend advance payment for security reasons. If the private seller requires advance payment, and you absolutely want to buy the watch, it is in your best interest to review the legitimacy of both the seller and their offer. For example, you can request references, more pictures of the watch, or personal documents. You should also consider using a reliable escrow service. If you have any doubts about the seller's trustworthiness, you should not go through with the purchase.

Many sellers offer payment processing using the Chrono24 Escrow Service. In this case, you transfer the payment to our escrow account, where it is kept safe until you have the watch in your hands and have made sure it is as described in the listing. Our support team is always available to help ensure your purchase runs smoothly. You can learn more about the Chrono24 Escrow Service here:

• Buying from a professional dealer.
• Buying from a private seller.

We always recommend processing transactions using Chrono24's secure escrow account. Please keep the following in mind when paying via credit card or PayPal:

You can take steps to guarantee your security when paying with a credit card. Make sure your connection is secure. To do so, check that the website URL begins with "https" and that there is a padlock symbol in your browser's address bar. Regularly monitor your credit card statements. Many credit card providers have a zero-liability policy. This means that customers are not liable for fraudulent charges as long as they report them immediately. For more information about using PayPal, please contact PayPal directly. Reminder: Payments made to "Family and Friends" are not covered by PayPal's buyer protection policy. Chrono24 cannot offer support in such instances.

Many listings offer payment processing on Chrono24. In these cases, you transfer payment to a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can learn more about Chrono24 payment processing here:

• Buying from a commercial dealer.
• Buying from a private seller.

If you're unable to process your payment using Chrono24's escrow account, please note the following:

You can likely find other trustworthy escrow services in your own country. Make sure to research the escrow service thoroughly before making a final choice.

Both buyer and seller must agree to the use of an escrow service. Please only accept information the escrow service provides directly to you. Do not rely on emails forwarded by the seller.

We now offer more payment flexibility, allowing you to spread payments over multiple cards, or use the same card at different times. Split card payment is helpful if you have a credit card limit. Please note that this is not an installment plan or a "buy now, pay later" service.

Split card payment is currently only available for buyers with a billing address in the US and for total payment amounts exceeding $10,000.

You can make a maximum of 3 credit card payments.

For the first partial payment, the general payment deadline applies, which in turn depends on your chosen payment method.
All further payments must be made within 48 hours. If you need more time, please contact our customer support.

You must pay the largest portion first, meaning:

• The first payment must be more than one-third of the total amount.
• The second payment must be more than the half of the outstanding amount.
• The third and final payment must be the rest of the outstanding amount.
• No partial payment can exceed 90% of the total outstanding amount. Otherwise, the outstanding amount could be too low for a further payment.
• If the outstanding amount after the first payment is less than $3,000, this amount must be paid all at once.

You can pay via credit card and wire transfer when using split card payment. In this case, you should make the payment via wire transfer first and wait for the amount to arrive in our escrow account. Once we receive your payment, your total amount will be updated accordingly, and you can proceed to split payments between different cards.
Once you decide to split your payment, Affirm is not available.

For refunds, each partial payment can only be refunded to the card with which the payment was made. Therefore, you should make sure the cards you use will still be valid for a certain time. In the event of a partial refund, the last card used will be refunded first.

Since only the payment process is split into several operations, and not the invoice itself, using split payment has no effect on the applicable taxes. You pay exactly the same proportion and amount of tax as if you had paid the total amount all at once.

You should look into the dealer's return policy before making a purchase. Some dealers only accept returns on watches with their seals and packaging intact. It is in your best interest to fully insure the return shipment and to comply with the return deadline. We recommend reaching out to the dealer to discuss the process before returning the item.

If you paid via our Escrow Service and wish to exercise your right of withdrawal, please send an email to withdraw@support.chrono24.com within 14 days. We will document and confirm the timely receipt of your notice to return, initiate further steps, and inform you accordingly.

If you have paid the purchase price directly to the dealer or private seller, please contact them regarding the return.

Please note that there is no statutory right of withdrawal or return when purchasing from a private seller.

You are responsible for the cost of the return shipment. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage.

Certified is our new certification service, where verified watchmakers check and certify the authenticity of watches purchased on our marketplace. We want to provide buyers of luxury watches on Chrono24 with a completely worry-free purchasing experience.

The Certificate of Authenticity is a digital document that cannot be lost, stolen, or damaged. Once you have received the watch, you will find the certificate in your Chrono24 account. After logging in, you can access it either under the menu item "Buy" or in your Watch Collection.

Our general return conditions apply to the return of Certified watches. If you buy from a professional dealer, you can exercise your legal right of withdrawal within 14 days of receiving the watch and you’ll receive your money back quickly and easily.
There is no legal right of withdrawal when buying from a private seller.

According to our definition of authenticity, a watch is considered genuine if it is either in its original condition (as made by the manufacturer) or has no more than two non-original, non-branded replacement parts. Permitted aftermarket parts are: crown, bezel, hands, or pushers.

Based on our more than 20 years of experience in the watch industry, we believe that replacing a maximum of 2 essential parts with non-branded aftermarket parts does not affect the authenticity of a watch, as these play an important role in maintaining the functionality of watches. However, any aftermarket parts must be noted in the listing. In addition, the watchmakers will note any deviations from the original condition on the Certificate of Authenticity.

Customized or modified watches as well as non-authentic or counterfeit watches cannot be certified. More detailed information can be found in our information brochure: “Chrono24’s Definition of Authenticity.”

The Certificate of Authenticity contains information about the brand and model of the watch as well as the date of issue. The watch’s serial number, production year, reference number, and TC number are also shown on the certificate. If the watchmaker notices any deviations from the original condition with regard to authenticity or the replacement of individual parts during the check, these will also be noted. You have exclusive access to the Certificate of Authenticity after logging into your Chrono24 account.

You can identify Partner Certified watches by the dark blue Certified icon in the search results pages and respective listings. Since we’re constantly adding new watches to our Certified program, it’s worth periodically checking your favorite watches for the Certified icon.

Every seller who sells certified watches through Partner Certified is pre-screened using a set of strict criteria. In addition to meeting these criteria, we ensure that the seller has sufficient experience selling watches and can demonstrate a high level of customer satisfaction. Through targeted audits, we also ensure that every watchmaker working with our partners has all the necessary qualifications and technical equipment available. Should any shortcomings arise during the certification process, we will of course hold the respective watchmaker responsible.

Watches purchased through Partner Certified have already been certified and can be shipped directly to you.

You can identify Chrono24 Certified watches by the white Certified icon in the search results pages and respective listings. Since we’re constantly adding new watches to our Certified program, it’s worth periodically checking your favorite watches for the Certified icon.

The certification process normally takes 1–3 business days.

No. Certification is optional, and not at all mandatory when purchasing a watch that is eligible for Chrono24 Certified.

If the inspection reveals that your watch is a fake, it cannot be certified. In this case, you will be notified by our support team and receive an immediate refund of any payments you have already made for the watch and certification.

If, during certification, the watch is found to contain key replacement parts (e.g., different hands) that do not bear a brand name or logo, we will reach out to you.

You will then have three options:

1. You can accept the certification results and proceed with your purchase. Your watch will be shipped to you within 1-3 business days.

2. You can cancel your purchase. In this case, we will return the watch to the seller and issue a full refund of both the purchase price and the certification fee.

3. We can ask the seller to reduce the purchase price. If you agree to a lower price, we'll pay you the difference after delivery of the watch.

Get closer to the world of luxury watches by registering: Communicate quickly and securely with sellers and take advantage of the many opportunities offered by myChrono24. All functions in your account are clearly displayed so that you can view your data at a glance.

Buy quickly and securely

With myChrono24, you have the chance to buy your dream watch quickly and securely from a dealer of your choice. The dealer can answer any questions you may have directly.

Keep an overview

With myChrono24, you can save attractive listings to your Wishlist and find them again quickly. Save your search and always stay up to date. Thanks to myChrono24, you won't miss any exciting offers. We notify you as soon as new listings go live.

Conveniently create and manage listings

Chrono24 not only allows you to buy watches, but also to sell them with ease. With myChrono24, you can create a listing quickly and easily and your watch will appear on our platform in just a few steps.

Further information: /info/mychrono24.htm

Log in with your email address (username) and password. Go to "Profile." There, you can edit and save personal information such as your name, address, telephone number, or password. To edit your website and email settings, including your preferred language, go to "Settings." This is also where you can subscribe or unsubscribe from our newsletter.

You can change your password in the "Profile" section of your myChrono24 user area. Simply scroll to the bottom of the page and select "Change password." You will then be asked to enter both your old and new passwords. If you can't remember your password, enter your email address and then click "Forgot your password?" on the login screen. You will be asked to confirm your email address and click Reset password. After that, check your inbox for an email with instructions for resetting your password.

To do this, click on "Delete account" under the menu item Profile in myChrono24. Please note that your Wishlist, Watch Collection, saved searches, and all your listings will also be deleted.

Yes, after you've logged in, you can send and receive secure messages from buyers and sellers on Chrono24. You can access your messages both on Chrono24's website, as well as in the Chrono24 app.

Security and protection

Communicating via Chrono24's messenger function guarantees secure order and payment processing. You don't have to share your email address or telephone number with buyers and sellers, thus keeping your personal information out of third-party hands. Your information and messages are safe with us.

Efficient communication

Quickly send messages directly to the buyer or seller. There's no need for emails or other communication platforms.

Communicate across borders

On Chrono24, language is not an issue. You can translate messages into your own language by clicking the "Translate" button found below every message.

Everything at a glance

It's easy to keep track of all your messages. You can view and manage current and past conversations with buyers and sellers. You can also see the current status of your requests and orders. You also have access to all previous communication should any disagreements arise.

Spam filter

We identify and protect you from suspicious messages. Messages sent on Chrono24 undergo manual analysis for the following reasons:

• Fraud prevention
• To expose and prevent unlawful practices and violations of our general terms and conditions
• To improve our own customer service and communication.

Yes, you can add attachments by clicking on the paperclip symbol. The file size may not exceed 60MB. Accepted file formats: pdf, txt, eml, mp4, mov, rtf, m4v, csv, wmv, doc, docx, xls, zip, odt, pages, rar, ppt, pptx, ods, jpg, jpeg, png, and gif.

You can manage and archive your conversations. We can also delete conversations for you upon request.

No, messages cannot be recalled once they've been sent.

Yes, you can filter messages by status: Unread, Unanswered, and Archived. You can also search for messages using keywords or prices.

There are two ways to register for and log in to your Chrono24 account:
1. Create a new account using your email address and a password. You can then use these credentials to log in.
2. Register or log in via a third-party provider, i.e., Apple or Google. This means that you use your Apple ID or Google Account as a means of authentication. You do not need to set a new password for your Chrono24 account, and logging in is quick and simple.
Note: Apple users can avail of the "Hide My Email" option when registering.

You can change your email address in your myChrono24 user area under "Profile," regardless of which method you used to register. Changing your email has no effect on your information with Google or Apple. You can continue to use them as normal.

Did you create your Chrono24 account with a different email address than the one associated with your Apple ID/Google Account? If so, you can do the following:
1. Delete the account you just created with your Apple ID/Google Account. Go to your myChrono24 user area and select "Profile" and "Delete account."
2. Restart the registration process with your Apple ID/Google Account. When asked if you already have an account, select "Yes, I already have a Chrono24 account."
3. Your Chrono24 account will now be linked to your Apple ID/Google Account, and you will have access to all your saved data.

1. Start the registration process with your Apple ID/Google Account. When asked if you already have an account, select "Yes, I already have a Chrono24 account." It is not possible to link your accounts at a later stage.
2. Enter the email address associated with your Chrono24 account.
3. Confirm the link to your Apple ID/Google Account. You will now have access to all your saved data.

Yes, you can link as many Apple IDs/Google Accounts as you like with your Chrono24 account.

To remove the link between your Chrono24 account and your Apple ID/Google Account, simply follow these three steps:
1. Log in to your Chrono24 account.
2. Go to your myChrono24 user area and select "Profile." Here, you will see the Apple ID/Google Accounts linked to your account.
3. Click on the trash can icon to remove the linked account.

In principle, users prove their identify with their email address and PIN. You can find your PIN in your myChrono24 user area under "Profile."
If you've linked your Chrono24 account with an Apple ID/Google Account and are not sure which email address you used, or if you have an Apple device and use the "Hide My Email" feature, then you can prove your identity with your customer ID. You can find your customer ID in your myChrono24 user area under "Profile" directly below your profile picture.

Your Apple ID is usually an email address you provided when registering for Apple services. However, you can choose to hide your email address. Apple then generates a unique, random email (e.g., 12312455915123@appleid.com). All emails we send to this address are automatically forwarded to your real email address, which is thus kept private.

1. Please check your inbox again. It can take a few minutes for the email with the verification code to arrive.
2. You should also check your spam folder.
3. If you still haven't received the email, you can generate it again via the link in the registration process.
Please note that the verification code is only valid for 24 hours.

To save a new search, simply click the "Save this search" button above the search results on the right-hand side. You can save as many searches as you'd like.

To see a list of your saved searches, go to your myChrono24 user area and select "Saved searches." Here, you can delete searches, as well as activate and deactivate notifications for each search. You can also rename individual searches by clicking on "Edit."

In your Chrono24 account, you can quickly find all your saved listings under the menu item "Wishlist." By clicking on the heart at the top right of the listing, you can add it to your personal Wishlist. Click on the heart again to remove the listing from your Wishlist. If a listing is no longer available, you won't be able to access it.

The Chronography keeps track of which listings you have visited in reverse chronological order so that they are easier to find again.

The Watch Collection lets you manage and track all of your watches online. Simply enter each watch's details and, if you'd like, add your own photos. You'll then have access to historical price trends, as well as projections of your timepieces' future financial performance. You can also use the Watch Collection to follow other watches you are interested in.

No, you can also follow watches that you are simply interested in. To track a watch's performance, enter its reference number or brand, model, and condition and select the option "I don't own this watch."

Learn more

You may add an unlimited number of watches.

As soon as you purchase a watch on Chrono24, it is automatically added to your Watch Collection, allowing you to track its value over time.

You can view the estimated value and change in value of each individual watch, as well as your entire collection.

Estimated values are reassessed on a daily basis. However, price fluctuations are only visible across longer periods of time.

Yes, you can add your own photos and notes to each watch.

Yes, you can add any watch to your Watch Collection so that it is complete. That being said, there may be little to no data available on rare watches. If the same model is added by other users and we have sufficient data, new information will be added to your Watch Collection automatically.

Creating a listing on Chrono24 is free. Once you've sold your watch, we charge a commission fee of 6.5%. The commission fee is only due after you have sold your watch. We retain the commission fee directly during the payout of the sales price. Please note: Some buyers may not be able to pay via the Escrow Service. Should this be the case, we will send you an invoice for the commission fee.

Learn more

Selling accessories and parts is free for private sellers on Chrono24.

To create a listing, go to "Sell a watch" and then click on "Sell accessories and parts."

Your listing will remain online for three months. If you don't sell your watch during this period, you can either delete your listing or renew it for another three months. Before we can renew your listing, we may require proof that the item is still in your possession.

Private sellers are allowed to post up to 10 listings simultaneously. As a private seller, you may not list items for commercial sale. We reserve the right to withhold certain listings if they appear to be of a commercial nature.

Please register as a dealer if you would like to sell watches commercially on Chrono24. You can find more information here.

There are no special conditions for collectors. To sell your collection, you must create individual listings for each watch.

As an online marketplace, Chrono24 brings together watch lovers from around the world. Sales always take place between buyers and sellers. We do not buy, appraise, or inspect any items. We recommend selling your watch via a private listing.

Create a listing quickly and easily in just a few steps:

1. Search here for the watch you want to sell. The most important details will automatically be filled in when you enter the model.
2. You can then add more information and upload up to 20 photos of your watch from different angles. Make sure to use high-quality photos, and that any defects likes scratches or dents are clearly visible. Describe your watch in as much detail as possible to make your listing more attractive to potential buyers and improve your sales chances.
3. Register as a seller and enter your bank details so that we can transfer payment directly to your account.

Learn more

Reference numbers indicate a watch's specific model and/or model variant and can be composed of letters and numbers. Some manufacturers put the reference number on the case back (not to be confused with the case number), between the lugs, or inscribe it on the dial. You should always be able to find the reference number in your watch's documents and on the invoice. If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. This quick bit of research should help you in most cases.

Security images allow us to determine if the seller is actually in possession of the watch. If you cannot set the watch to the specified times, you may write them on a slip of paper and place that next to your watch. Then upload the photos as proof. If this isn't possible, please contact us at privateseller@support.chrono24.com

Use the free appraisal tool on Chrono24. We compare your watch to 500,000 listings from around the world and then give you a suggested price. This helps you sell your watch at the best possible rate.

Of course, you are also welcome to browse listings manually on Chrono24 and analyze their prices. Alternatively, you can have your timepiece appraised by a jeweler or auction house.

Please note that you can get a higher sales price by listing your watch online. Prices received from auction houses and jewelers are usually on the low end as they need to consider their margins when making a purchase.

You can find definitions for the most important technical terms in our watch terms glossary.

There are a number of reasons why you may not be able to find your listing on Chrono24:

1. The manual review hasn't taken place yet.
2. We manually review new listings for the safety of all Chrono24 users. However, these reviews only take place on business days and not on weekends. Listings are usually activated within 1 to 3 business days.
3. The security images aren't correct. In this case, you will have received an email requesting that you update the security images in your myChrono24 area.
4. Your user account isn't active yet. Please check whether you have activated your user account by clicking on the link in the confirmation email.
5. In some countries, we require private sellers to confirm their identity. Your identity may not have been confirmed yet. Please note that it can take 1 to 3 business days to review your identification documents.
6. We still need taxpayer information. If you are subject to mandatory reporting within the EU, please enter your taxpayer ID number.

You can edit or delete private listings in your myChrono24 user area under "Listings." If you'd like to change the price, brand, or model, please contact privateseller@support.chrono24.com. Please note that once you delete your listing, it cannot be reactivated.

If payment for your premium upgrade doesn't go through, you can cancel the transaction and return to Chrono24. Once there, you can select a new payment method. If you have any further questions, please contact privateseller@support.chrono24.com.

Your listing will remain online for three months. If you sell your watch outside of our platform during this period, or if you decide that you no longer wish to sell the item, you can delete your listing in your Chrono24 account at any time.

We want to offer visitors to our watch marketplace the best possible experience. To keep the listings on Chrono24 up to date, we send emails every 3 months to check that advertised items are still available. If you don't confirm your listing's availability, it will be automatically deleted after a week.

We would be happy to reactivate your listing. Please send us an email at privateseller@support.chrono24.com

The sales process takes place using the secure Escrow Service on Chrono24. That means you only send the watch after the buyer has transferred the purchase price to an escrow account. Once the buyer has received the item, we pay out the sum to you.

In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal.

You can find more information about payment processing via the Escrow Service here.

Never take unnecessary risks. Instead, offer the buyer a payment method like PayPal. Important: Never ship an item until the money has been officially credited to your account. Do not rely on email payment confirmations.

Of course, you can also hand deliver the item to the buyer. We recommend you choose a safe and monitored location, such as a jewelry store, if you want to meet in person.

In order to protect the privacy of our users, we hide the email addresses of buyers and sellers communicating via our system. Email addresses are automatically anonymized. This protects you from people attempting to misuse our platform for phishing or other fraudulent purposes.

Once an agreement has been reached with the prospective buyer, you can request any necessary contact information for shipping or PayPal payment purposes. A link to this contact information request form is included in every email you receive from a prospective buyer through our system.

Here is an example of an anonymized email address:
41d07ee4-9cb3-4893-ade2-012bb56efc88-1un98@reply.chrono24.com

The buyer usually pays via the Escrow Service on Chrono24. That means they transfer the amount due to a secure escrow account. After that, you send the watch to the buyer. The purchase price is then paid out to you once the watch has arrived at its destination.

In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal. Chrono24 will then share your payment information with the buyer.

You can find more information about payment processing via the Escrow Service here.

Of course, can you also hand deliver the item to the buyer. We recommend completing the handover at a safe and monitored location, such as a jewelry store. You can still take advantage of the Escrow Service when using this delivery method. Please review our Security Notes.

If you use the Escrow Service, we retain the commission fee automatically during payout of the sales price.

If the buyer has made a direct payment, we will send you an invoice for the commission fee. Please pay the amount due within 14 days.

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If we have sent you an invoice for the commission fee even though you haven't sold your watch, you can cancel the sale. To do so, please go to your sales overview and upload 2 more pictures of the watch as proof of ownership.

If you have sold your watch somewhere else, please provide us with proof of sale.

Please make note of the following to ensure that your watch arrives safely at its destination:

• Packaging: Choose a sturdy box in an appropriate size and fill it with sufficient packing material.
• Recipient's address: Have the buyer confirm the shipping address. Make sure you write the complete, correct address legibly on the package or shipping document.
• Insurance: Thoroughly research insurance options before shipping. Choose a shipping method that insures valuables and watches for their full value against damage or loss.
• Tracking: Select a shipping method that comes with tracking. Send the buyer the shipment’s tracking number so they can track their package.

Yes, participation is mandatory for all sellers. The service offers sellers a number of advantages:

• We cover the cost of insured shipping to the watchmaker and provide the seller with a free shipping label for this purpose.
• We also provide insured shipping from the watchmaker to the buyer following certification.
• Sellers are protected against unjustified complaints, as the buyer has no reason to complain about the watch after it's been certified.
• If the package goes missing during transit, we will take care of everything else.
• Certified watch listings are more attractive to potential buyers, as certification gives them an added layer of security.

We provide a free shipping label with the correct address on it. Sellers can have the package collected by our logistics partner or ship it themselves.

Sellers receive a free shipping label from us that includes insured shipping. If the watch goes missing during transit, we will take care of everything else.

It depends on the watch. The authenticity of vintage watches cannot always be definitively determined and certified.